How to manage repair warranties in your shop

Offering a warranty isn't just a requirement: it's a sales tool. A customer trusts a shop that stands behind its work more. But a warranty without clear rules becomes a source of conflict.

1. Why the warranty matters

The warranty shows you trust your own work. It's one of the factors that weigh most when a customer chooses between two shops. And when something fails, a well-defined warranty turns a problem into a chance to build loyalty.

2. What it should cover (and not)

The key to avoiding disputes is putting in writing what's in and what's out:

Covers: the replaced part and the labour for that specific repair.
Doesn't cover: new damage (drops, knocks, water) after the repair.
Doesn't cover: faults in components other than the one repaired.
Special case: third-party tampering voids the warranty.

Tip: always give the warranty in writing on the receipt, with the date, the part and the term. No misunderstandings months later.

3. How long it should last

There's no single term, but these are common in the trade: screens and batteries usually carry 3 to 6 months; board repairs, shorter terms by nature. Set a standard term per repair type and apply it consistently.

4. How to manage it without hassle

The most common problem is not finding the data when the customer returns. The fix is having each repair recorded with its warranty:

Repair date and replaced part
Applied warranty term
Device IMEI or serial number
Customer history to check instantly

TekPair records each repair's warranty and shows it instantly if the customer returns, with date and term. Try it free →

Frequently asked questions

Am I required to give a warranty?

Consumer law requires you to answer for the work performed. Beyond the legal side, offering a clear warranty is a competitive advantage that builds trust.

Does the warranty cover a later drop?

No. The warranty covers defects in the part or the work, not new damage like drops, knocks or liquids after the repair. It's best to put this in writing.

How do I prove when the repair was done?

With the receipt and the repair record: date, part, term and IMEI. Keeping this history avoids disputes when the customer returns months later.

Manage warranties without loose papers

TekPair stores each repair's warranty and shows it instantly when the customer returns. Start free.

Start free with TekPair →