Phone shop software: sell, repair and track every IMEI

Most phone shops run three businesses at one counter: selling phones and accessories, repairs and buying and selling used devices. When each lives somewhere else (a cash register, a notebook for repairs and a spreadsheet for stock), nobody knows the real profit at month end.

1. Why a generic POS does not work

A retail POS charges for products but does not know each phone is unique. It does not store the IMEI, does not print the device warranty on the receipt, has no repair orders with statuses and does not notify the customer. Repair-only software usually limps the other way: quickly selling a barcoded case and closing the till.

2. Checklist: 8 things it must do

• POS with IMEI: sell a phone by picking its IMEI, shown on the receipt and invoice.
• Warranty only where it belongs: months of warranty on phones, tablets and watches; none on accessories.
• Repairs with statuses: received, in repair, waiting for part, ready, delivered; and WhatsApp notice to the customer.
• Deposit and payment on pickup: take part up front and the rest on collection without unbalancing the till.
• Buying used phones: contract with seller details, photo of the ID and the device, and the phone enters stock at cost. See how to buy used phones from the public.
• Parts and accessories stock with low-stock alerts and a barcode scanner.
• Daily till: cash, card and other payments separated, expenses paid from the till and closing with the difference.
• Invoices and returns straight from the sale, nothing redone by hand.

3. What you should not pay for

• Installation and servers: cloud software runs on computer, tablet or phone without installing anything.
• Lock-in contracts: if it does not convince you after three months, you must be able to leave.
• Separate modules: repairs, sales and till should come together, not as extras.

4. What it costs

Software built for phone shops usually costs €15 to €60 a month. The difference is the number of users and shops, not the basic features.

Paying yearly you pay 10 months. No commitment.

5. How to try it risk-free

Test it with your real day, not sample data: add 10 real products, do three real repairs and close the till one afternoon. In a week you will know whether it saves time or wastes it. To sell more at the counter, see also how to sell more accessories.