Mistakes that make a repair shop lose money

Repairing well isn't enough to make a shop profitable. The difference between earning money and just surviving is usually management. If any of these mistakes sound familiar, fixing it is money straight into your pocket.

1. Not tracking the numbers

The most expensive mistake: not knowing how much comes in, how much goes out and what gives margin. Without that data you decide blind. Knowing which services are most profitable and which expenses eat your profit is the basis of any improvement.

2. Not notifying the customer on time

A repaired device that isn't collected takes up space, ties up the part and leaves an unhappy customer. Not notifying on time also generates calls, complaints and a bad image. Notifying fast closes the cycle and frees up cash.

3. Uncontrolled stock

Running out of the part you need or having money stuck in parts that don't sell are two sides of the same mistake. Without stock control, you lose sales to stockouts and profit to tied-up capital.

4. Working without a written quote or warranty

Starting a repair without an accepted quote and handing over without a written warranty is a recipe for disputes: "this isn't what we agreed" or "you left it worse". Paper protects you and reassures the customer.