How to track devices in and out of your repair shop

The more devices pass through your shop, the easier something goes astray. A customer whose phone you cannot find fast loses trust instantly. The answer is not memory, it is method.

1. Why track ins and outs

Knowing at all times which devices you hold, whose they are and where they stand saves time, arguments and scares. It also protects you: recording the condition a phone arrived in avoids claims for pre-existing damage.

2. What to note when receiving a device

• Customer and contact phone.
• Make, model and IMEI or serial number.
• Fault as described by the customer.
• Visible condition on arrival (dents, scratches, screen, etc.).
• Pattern or access if the customer provides it for testing (with their permission).

3. Where you store it (location)

Assign a location to each device: shelf, locker or slot number. Note it with the repair. When the customer returns, you will know in seconds where their phone is.

4. Checkout and handover

Before handing over, check the repair is closed, paid and tested. Mark the device as delivered and save the date. That way you know what is still in the shop and what has left, without eyeballing it.